Dispute Resolution Details

 INTERNAL DISPUTE RESOLUTION (IDR)                                                                                                      

Should you have a complaint we will do the best to resolve it via our INTERNAL DISPUTE RESOLUTON process.

Complaints can be made by contacting our Complaints Contact person.

  • By email: compliance@spfgroup.com.au
  • By written letter: PO BOX 1796 SUBIACO WA 6904
  • By facsimile: (08) 9286 6899
  • By telephone: (08) 9286 6888
  • In person: 325 Churchill Avenue Subiaco WA 6008
  • We will endeavour to deal with your complaint as quickly as possible.

 

EXTERNAL DISPUTE RESOLUTION (EDR)

SPECIALIST FINANCE GROUP is a member of an independent external dispute resolution scheme, the ‘Credit and Investments Ombudsman’ (CIO). If at any time, you feel your complaint remains unresolved or you wish CIO to further investigate your complaint, you can contact CIO as detailed below:

CREDIT and INVESTMENTS OMBUDSMAN

 Internet: www.cio.org.au

  • Email: info@cio.org.au
  • PO BOX A252 SOUTH SYDNEY NSW 1235
  • Telephone: (02) 9273 8455
  • Facsimile: (02) 9273 8440

Contact Us

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